Questions

Before you bid

The things people ask. If yours isn't here, write to hello@thirdhandhigh.com and a human will answer.

Sizing

How do the tees and sweatshirts fit?

Tees are Comfort Colors 1717: heavyweight, garment-dyed, soft, a relaxed unisex fit. If you're between sizes, size down for a closer fit. Sweatshirts are Gildan 18000 heavy-blend crewnecks, a classic roomy cut, true to size. Every sized product has a measurement chart on its page; hold a tape to a shirt you already like and compare.

What sizes do you carry?

S through 3XL on tees and sweatshirts (2XL and 3XL cost a few dollars more, because the blanks do). Mugs come in 11 oz and 15 oz: a cup of coffee, or a cup of coffee for a two-session day.

Will it shrink?

A little, like any cotton. Wash cold, inside out, and tumble low or hang dry, and the print and the size will both hold up. The mugs are dishwasher and microwave safe.

Printing & shipping

How long until it arrives?

Everything is printed after you order it. Printing takes 2–5 business days, then 3–5 business days in transit within the US. Most orders arrive in 5–10 business days. If you need it for a specific tournament, order two weeks ahead.

Where is it printed?

At partner print facilities in the USA. Your order is routed to the facility nearest you that has the blank in stock, which is why a two-item order occasionally arrives in two boxes.

Do you ship outside the US?

Not yet. US addresses only for now, including APO/FPO. Shipping is a flat $6.95, free on orders over $75.

Will I get tracking?

Yes. A tracking link is emailed when the order ships. If it has been more than ten business days since that email and nothing has moved, write to us and we will chase it.

Returns & exchanges

It arrived misprinted or damaged. What now?

We replace it free, no return needed. Email hello@thirdhandhigh.com within 30 days of delivery with your order number and a photo of the problem, and a reprint goes into production, usually the same day.

Can I exchange for a different size?

Because every item is made to order, we cannot take back a correctly printed item in the size you chose, and we would rather tell you that plainly than bury it. Please check the size chart on the product page before you order. If we made a mistake, that is on us and it is replaced free.

Can I change or cancel an order?

If it has not gone into production, yes. Email us as soon as you can with the order number. Orders typically enter production within a few hours, so the window is short.

The rest

Who is behind this?

Tournament bridge players who were tired of clip-art. Third Hand High is a brand of Ozark Technology Consulting LLC, an Arkansas company. We're not affiliated with the ACBL or any bridge organization; we just play in their events.

Will you make a design for something you heard at the table?

Probably. Send it to hello@thirdhandhigh.com. The bar: a real player said it at a real table, and nobody outside bridge would get it. Team orders (Swiss, KO, club) are welcome too.

Still stuck? hello@thirdhandhigh.com. We read everything, usually within a day.